November
4

IXXO Hub Ticketing System

04/11/2025 22:50

Over 22 Years of Customer Support Expertise - All in One Plugin

In today's business landscape, speed and clarity in customer support are essential for retaining customers, building brand loyalty, and driving long-term growth.

At IXXO, we understand this better than most. With more than 22 years of experience providing customer support for businesses of all sizes and across various industries, we have witnessed the evolution of support systems, from basic email handling to AI-assisted omnichannel communication.

The IXXO Hub Ticketing System is one of the three flagship plugins in the IXXO Hub ecosystem, and it is the result of all this experience.

Why the IXXO Hub Ticketing System Stands Out

The Ticketing System in IXXO Hub isn’t just another help desk tool. It was designed from the ground up for efficiency, scalability, and seamless integration with the rest of your business operations.

Here’s why it’s different:

1. Built for Any Business Size

Whether you’re a sole proprietor, a startup scaling quickly, or a large enterprise with multiple departments, the IXXO Hub Ticketing System can handle your volume, workflows, and customers — without slowing down.

2. Deep Integration with IXXO Hub Plugins

Unlike standalone ticketing tools, our system interacts natively with most of IXXO Hub’s 30+ plugins, including:

  • Customer Portal – Your customers can log in, view and update tickets, download invoices, schedule meetings, or start live chats without leaving the portal.

  • Knowledge Base & Documentation – Suggest relevant articles or guides directly inside the ticket view to reduce resolution time.

  • Live Chat – Convert chat conversations into tickets in one click, ensuring no issue is lost.

  • CRM – Full customer history is accessible within each ticket, so your team has the full context.

  • Schedule Hub – Book follow-up calls or meetings right from the ticket.

This interconnected design means less switching between apps, fewer missed communications, and faster resolutions.

3. Designed for Productivity

We’ve built features that reduce the repetitive workload for your support team:

  • Automated ticket categorisation and prioritisation

  • Internal notes and team mentions for collaboration

  • SLA tracking and escalation rules

  • Intelligent search for past tickets and solutions

  • Custom workflows to match your business processes

The result? Your team spends less time managing tickets and more time solving problems.

Efficiency Born from Real-World Experience

Most ticketing systems are either too complex or too simplistic. At IXXO, we’ve balanced both worlds — combining enterprise-grade capabilities with a user-friendly interface that your team can adopt in days, not weeks.

The IXXO Hub Ticketing System is battle-tested:

  • It was developed with the input of our in-house support team, which has handled tens of thousands of tickets over two decades.

  • Optimised for low training overhead and high adoption rates.
    Proven to reduce resolution times and improve customer satisfaction scores.

Early Bird Offer – Lifetime Price Guarantee

We’re offering an Early Bird Lifetime Price Guarantee for businesses joining IXXO Hub.

  • Lock in your subscription rate forever, no future price increases.

  • Get access to the Ticketing System and the entire IXXO Hub ecosystem with over 30 interconnected plugins.

  • Ideal for businesses that want enterprise-level support tools without enterprise-level costs.

The Bottom Line

The IXXO Hub Ticketing System is not just a plugin; it’s the backbone of your customer service operations, built on 23+ years of real-world customer support expertise.

Integrating with the entire IXXO Hub ecosystem gives your team the tools, data, and speed to consistently deliver exceptional service.

If you want to provide faster, smarter, and more connected customer support — while locking in the best deal you’ll ever get. Now is the time to join the Early Bird program.

Let’s talk
We can walk you through how the Ticketing System can transform your support operations.

Click here or the link below to get in touch

https://members.ixxo.com/index.php?p=new_ticket

Feel free to schedule a consultation call with the IXXO sales team to discuss how the IXXO Hub Ticketing System can accommodate your specific needs.

https://members.ixxo.com/event/schedule-phone-call-with-ixxo-team

 

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Effortless GPSR Compliance with IXXO Cart

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The IXXO Support Suite is launching soon

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