Feedback

We’re investigating the development of an HR Auditing Plugin for the IXXO Hub, to streamline and optimize the auditing processes within human resource management. The plugin would aim to enhance compliance, efficiency, and decision-making by offering the following features:

Comprehensive Audit Tools: Conduct in-depth audits of HR practices, policies, and records to ensure compliance with  industry standards.

Document and Policy Review: Simplify the review and validation of employee contracts,

We’re exploring the development of an intuitive IXXO Hub Plugin to deliver personalized learning courses designed to enhance employee learning and engagement. The proposed plugin would offer robust features, including:
Customizable Assessments: Create assessments tailored to specific learning goals with the ability to set timers, define the number of attempts, and customize questions to align with organizational objectives.

Skill Evaluation and Progress Tracking: Monitor employees’ progress

When managing knowledge base articles there is no option to create/update the content in English or in Greek in an easy way similar to when creating a knowledge base category. (MID #4705)

Can you investigate the possibility of custom language files being automatically compared and synchronised with the main language file when new lines are added without losing the customisation (if possible, of course :-))?

Develop a scheduling application similar to Calendly within the IXXO Hub suite of tools. Recognizing the efficiency and convenience of a scheduling application in coordinating meetings and appointments, I believe implementing a similar feature in your system would greatly benefit our team and users.

Key Features

Personalized Scheduling Links
Calendar Integration
Customizable Availability
Notification and Reminder Emails
Group Scheduling
Customizable Event Pages
Buffer Times Between Meetings
Meeting...

Implement a tool to help the support teams control SLA plans (Agreement summary, Description of services, Service availability, etc.).

• Service Level Agreement tracking for response and resolution times.
• Alerts and notifications for SLA breaches.
• Customer-based SLA
• Service-based SLA

• Fetch live rates from shipping carriers
• Create shipping labels & generate tracking numbers for orders from shipping carriers
• Create shipping orders from shipping carriers

Integration with the IXXO Hub knowledge base plugin to provide self-help resources and reduce ticket volume.

• Automated ticket assignment based on criteria such as category, agent availability, or workload.
• Workflow automation to streamline processes, such as automated responses for common issues.

• Reporting tools to analyze ticket trends, agent performance, and customer satisfaction.
• Metrics such as resolution time, ticket volume, and response times.

Develop an Online Rental feature to create a Rental Marketplace for

• Equipment Rental
• Dress Rental
• Car Rental
• Furniture Rental
• Party Supplies
• Boat Rental etc.