IXXO Hub
The All-in-One Customer Support & Business Management SaaS
IXXO Hub is an end-to-end SaaS platform designed to streamline customer support, automate workflows, and optimize business operations. Unlike other major providers like HubSpot and Zendesk, IXXO Hub offers businesses a unique, cost-effective, modular solution to enhance customer service and internal operations.
Core Functionalities
Admin Profiles & Global Settings
- Centralized control over system configurations, branding, and security
- IXXO Hub's 'Admin Profiles & Global Settings' feature simplifies operations and reduces IT dependency. Without extensive IT support, businesses can have centralized control over system configurations, branding, and security
Manage Admins, Users & Customers
- Assign roles and control access to different modules
- Improves team collaboration and customer management efficiency
Manage Notifications
- Automated alerts via email and in-app notifications
- Ensures faster response times and proactive customer engagement
IXXO Hub Plugins & Business Benefits
Each plugin reduces costs and enhances customer experience by automating processes and improving team efficiency.-
CMS
For: Businesses needing a website or content platform
- Easily manage website content without hiring developers
- Reduces the cost of third-party CMS tools
-
Documentation
For: Businesses offering self-service support
- Store manuals, FAQs, and knowledge resources
- Reduces customer support costs by minimizing ticket volume
-
Knowledgebase
For: Companies providing product/service knowledge
- Organizes internal and external expertise for employees and customers
- Enhances self-service support, reducing repetitive queries
-
Live Chat
For: Real-time customer engagement
- Enables instant communication with customers
- Increases customer satisfaction and conversion rates
-
Scheduling
For: Service-based businesses needing appointment booking
- Allows clients to book services online, reducing manual scheduling overhead
- Improves appointment management, reducing missed bookings
-
HRM (Human Resource Management)
For: Employee management
- Tracks attendance, holidays, and HR tasks
- Saves business time and administrative costs
-
Online Forms
For: Businesses needing custom online forms
- Collects feedback, applications, and service requests
- Eliminates third-party form builder subscriptions
-
Feedhub (Customer Feedback)
For: Companies collecting feedback and feature requests
- It helps businesses prioritize updates based on customer demand
- Improves customer engagement and retention
-
Invoicing Plugin
For: Businesses handling client billing
- Automates invoice generation and tracks payments
- Reduces manual invoicing errors and late payment issues
-
Ordering Plugin
For: E-commerce and service businesses
- Streamlines order processing from request to fulfillment
- Reduces dependency on separate ordering systems
-
Classifieds
For: Businesses managing property, job, or item listings
- Enables customers to list and browse classifieds
- Provides monetization options through premium listings
-
Workflow Management (Specialized for Accountants)
For: Accounting firms and financial professionals
- Automates tax, VAT, and social insurance workflows
- Reduces compliance risks and manual workload
-
Projects (New)
For: Businesses managing multiple projects
- Centralized project planning, tracking, and execution
- Reduces project delays and improves collaboration
-
Workspace (New)
For: Teams needing a shared workspace
- Offers a collaborative digital environment for remote and in-house teams
- Improves task coordination and communication
-
Timers (New)
For: Businesses tracking billable hours and productivity
- Monitors work hours for projects and clients
- It helps companies optimize work efficiency and resource allocation
-
Notes (New)
For: Internal documentation and task tracking
- Provides a centralized note-taking and information storage system
- Enhances collaboration and knowledge management
-
Tasks (New)
For: Businesses needing structured task management
- Organizes daily, weekly, and long-term tasks
- Ensures teams stay productive and deadlines are met
How IXXO Hub Helps Businesses Reduce Costs & Improve Customer Experience
- All-in-One Solution → Eliminates the need for multiple third-party subscriptions, saving you significant costs and streamlining your operations.
- Automation and AI-Powered Tools → Automation reduces manual work and increases efficiency, empowering your team to focus on strategic tasks.
- Self-Service Features → Minimizes support inquiries, cutting customer service costs.
- Scalability for Any Business Size → From startups to enterprises, IXXO Hub grows with you, providing a secure and reliable platform for your business's growth.
- Integrated Communication & Collaboration → Enhances team productivity and customer interactions.
