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Updates and Custom Development in SaaS
Understanding the Difference Between
Platform Updates and Custom Development in SaaS
When evaluating a SaaS platform like IXXO Hub, it is important to distinguish between platform updates and custom development clearly. This distinction ensures transparency and helps set the right expectations for both the provider and the customer.
What Are Platform Updates?
Platform updates include:
- performance improvements
- security enhancements
- new features beneficial to all users
- usability and workflow optimizations
At IXXO, almost 100% of the platform’s evolution over the past years has been delivered to all customers at no additional cost through core updates.
This is intentional. It is in IXXO’s interest to continuously improve the platform with innovative solutions that benefit the entire ecosystem.
This is intentional. It is in IXXO’s interest to continuously improve the platform with innovative solutions that benefit the entire ecosystem.
When Do Changes Remain Free?
In many instances, customers propose improvements.
If a request:
- requires minimal development time, and
- can benefit other customers
- It is typically implemented and released to all users as part of the standard updates, at no cost.
What Is Custom Development?
Custom development refers to:
- features tailored to a specific company
- workflows unique to a single customer
- integrations or logic that are not reusable by others
These requests:
- require dedicated development resources
- involve planning, testing, and long-term maintenance
- are not part of the shared platform evolution
For this reason, custom development is quoted separately and proceeds only after customer approval.
A Simple Example
- A new automation feature useful for all users → Included in updates (free)
- A custom workflow designed only for your internal process → Custom development (quoted separately)
Why This Model Works
This approach ensures:
- continuous improvement of the platform for all users
- fair allocation of development resources
- transparency in pricing
- long-term sustainability of the product
Final Note
This model is standard across modern SaaS platforms.
It allows companies like IXXO to deliver continuous innovation, while still supporting tailored solutions when needed.
Updated on: 26/03/2026 15:07
