Ticketing System Filters

The ticketing system provides multiple filtering options to help you efficiently manage and locate tickets. Below are the various ways you can filter and search for tickets:

Search Bar

Use the search bar at the top to quickly find tickets by entering keywords, ticket ID, or customer name. This allows you to instantly locate relevant tickets without navigating through multiple pages.

Extended Search

The extended search functionality enables more refined filtering options. You can filter tickets based on:

• Owner
• Status
• Tags
• Users
• Other relevant parameters

Predefined Filters

Using the extended search functionality, you can create and save custom filters. This allows for quick access to commonly used filters, saving time and ensuring consistency in ticket management.

Status Filters

Filter tickets based on their current status to prioritize work effectively:

• Open: Tickets that require immediate attention.
• Pending: Tickets awaiting a response or further action.
• Resolved: Tickets that have been successfully closed.

Using status filters helps ensure that unresolved tickets do not go unnoticed.

Date Range

Narrow down the ticket list by specifying a date range. This is particularly useful for reviewing past tickets, tracking recent activity, or analyzing trends over a specific period.

Custom Filters

Create and save custom filters to streamline ticket management. You can set filters based on:

• Priority: High, Medium, or Low
• Status: Open, Pending, or Resolved
• Assignee: Filter by the team member handling the ticket
• Tags: Categorize tickets based on specific labels

Custom filters allow you to tailor the ticketing system to your workflow and ensure that essential tickets are easily accessible.

Utilizing these filtering options can enhance efficiency, improve ticket management, and ensure no critical requests are overlooked.